Creating an FAQ Page

An FAQ (Frequently Asked Questions) page is a valuable resource for providing quick answers to common questions that members and visitors may have about your services. This guide will walk you through setting up an FAQ page that is public and can be accessed by anyone with the link.

1. Control Panel - Setting up FAQ Section Headings via Categories

The first step in creating your FAQ page is to organize the content by setting up section headings via categories. These categories will help structure your FAQ page, making it easy for users to find the information they need.

Steps:

1. Access the Admin Panel:

   • Log in to your Member Portal's admin panel.

   • Navigate to the "Categories" section.

2. Create FAQ Categories:

   • Click on "Create A Category."

   • Name the category based on the section heading you want, such as "General Information," "Membership," "Billing," etc.

   • Set the Specific Component to "Content"

   • Ensure that "Display to Customers" is toggled on

Best Practices:

• Clarity: Choose clear and descriptive names for your categories to make navigation intuitive for users.

• Relevance: Only create categories that reflect the most common types of inquiries to avoid overwhelming users with too many sections.

2. Control Panel - Setting up FAQ Content

After setting up your section headings, the next step is to add the actual FAQ content under each category.

Steps:

1. Navigate to FAQ Content Management:

   • In the admin panel, go to the "FAQ" section.

2. Add New FAQ:

   • Click on "Add A FAQ"

   • Select the category you want this FAQ to appear under from the dropdown menu.

3. Create the FAQ:

   • Question: Enter the question that users commonly ask.

   • Answer: Provide a clear and concise answer to the question. You can include text, links, images, or videos to make the answer more comprehensive.

   • Visibility: Ensure the "Yes, display this FAQ on my website" toggled is enabled

   • Category: Set the category to the matching heading you want the FAQ to be under

4. Organize FAQs:

   • If necessary, reorder the FAQs within a category to prioritize the most important or frequently asked questions.

5. Save Changes:

   • Click "Create" to publish the FAQ content.

Best Practices:

• Simplicity: Write answers that are easy to understand, avoiding technical jargon unless necessary.

• Searchability: Consider including keywords that users might search for to ensure the FAQ is easy to find.

• Updates: Regularly review and update your FAQs to ensure the information remains accurate and relevant.

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By following these steps, you'll have a well-organized and user-friendly FAQ page that can be accessed by anyone with the link, providing valuable support and information to both members and visitors. Let me know if there are any other sections or details you'd like to add!